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.: Warranty and Policies
Shipping - Most items ship the same business day.
Returns - Easy 15 day return policy.
Privacy - We've partnered with world leaders in technology and security to provide you with an easy to use fully secure on-line shopping experience. We will never sell, rent or give your personal information away. You're always protected when you shop our Online Store.
Warranty - All of the products that we carry are covered by a 90-day warranty.
Every purchase you make from 3rdiwear.com is guaranteed to meet or beat your expectations. Our success comes from happy customers telling their friends about us and our products.
We do our best to provide you with quality products at very competitive prices. If you find a lower price elsewhere on a specific item please contact us as we may be able to meet or beat that price to earn your business.
In order for 3rdiwear.com to offer our customers outstanding prices and quality service we have implemented the policies listed below.
Terms of Sale
We accept the following methods of payment: Visa, MasterCard, Personal Checks and Money Orders. All prices are listed in US Dollars. We also accept International orders. If you wish to pay by another means not listed above please contact us to make arrangements.
Shipping:
Most orders placed before 2pm are shipped on the same business day. Please note we operate on US Mountain Time. Under the terms of sale, unless specifically stated otherwise in the product description, we reserve the right to ship within 5 business days. All items become your property upon pick-up by or delivery to the shipping carrier. We are not responsible for the transit time or delays caused by UPS, FedEx, USPS or any other carrier. We are not responsible for any item(s) lost or damaged in transit.
We ship to the address you provide and use US Priority Mail through the US post office. Items returned as undeliverable may be resent upon payment by customer of additional shipping charges. We may substitute the same service type from FedEx or UPS at our discretion.
Customer must inspect all goods upon receipt and notify us within 5 business days if any products are missing or damaged. If a lost or damaged shipment is insured, we will initiate a claim on your behalf. If damaged, you must preserve the package and contents for inspection by the shipper’s claims agent.
All packages are sent signature required, no exceptions. No Local Pick-Up. No 3rd party shipping accounts.
International Buyers - Please note USPS Global Priority Mail does not provide web tracking and packages cannot be insured.
International customers are responsible for any import and/or customs fees, tariffs or taxes.
International orders are subject to a 7 day holding period to verify credit card.
Privacy Policy
Our site uses the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to maintain a very high level of security. We guarantee that your payment information will be safe when you place an order at 3rdiwear.com . Our site is protected by the most powerful encryption technology currently available. Your Credit Card is completely safe and is removed from our online systems after 30 days.
This means that you'll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at 3rdiwear.com
We've partnered with world leaders in technology and security to provide you with an easy to use fully secure on-line shopping experience. We will never sell, rent or give your personal information away. You're always protected when you shop our Online Store.
Returns, Credits, Refunds and Repairs
The first 15 Days from the date of purchase:
We offer the following options during the first 15 days from the date of purchase. We cannot allow returns for credit or refunds after this period. After this period the Extended Warranty policies apply.
- Return for Credit: Receive a 100% in-store credit of the total sale price including shipping which can be used towards the purchase of any items we offer.
- Replacement: We offer replacement of any defective or non operational item purchased. When we receive the item we will ship a new item back to you. Please make sure you follow the packaging and RMA guidelines below.
- Return for Refund: Receive a refund of the total sale price minus the shipping costs and a 20% restocking fee. This policy is firm. Please do not purchase from this site if you do not accept the refund limitations.
- Up-grades: If you find the item purchased is not the right item for the job. You can return it for a 100% in-store credit which you can use towards the purchase of other products we offer.
Guidelines for calculating customer credit
After 15 days from the date of purchase:
After the 15 days from the purchase date the Extended Warranty policies and procedures apply. No refunds will be issued after this date.
Warranty: Our 90 day warranty starts the date of purchase. Any item which is defective or nonoperational can be sent back for repair or replacement. The shipping cost to us is the customer’s responsibility. It is the customer’s responsibility to make sure the item is properly packaged for shipping and is received by us undamaged. We will not warranty items which have been damaged during shipping. Because of this we highly recommend the customer purchase insurance with the shipping company. We will repair or replace the item and ship the item back to you at our expense. Please allow 3-7 working days for repairs plus shipping time.
Limitations and Customer Responsibilities For Any Return, Replacement or repair:
- RMA Numbers: It is the customer’s responsibility to clearly list the RMA (Return Material Authorization) number on the outside of the shipping container. This number is provided when you email us at support@3rdiwear.com email with your return instructions. Packages that arrive without an RMA must be sent back to the customer because we have no way of tracking its repair or return. To request an RMA# please submit your request via email at support@3rdiwear.com. After your request is processed (2-3 days) we will reply to you via email with return instructions and your RMA #.
- Shipping costs: The customer is responsible for all shipping costs to us.
- Damaged items during return shipping: It is the customer’s responsibility to make sure the items are returned complete. It is also the customer’s responsibility to properly package the items and return the items undamaged; therefore we highly recommend insuring the items for shipping with the shipping company. The customer will be charged for damaged equipment.
- Modified Equipment: If equipment is clearly abused or modified by the customer it will not be covered under standard warranty policies and the customer will be charged for any services provided or equipment replaced.
- International Returns: For International returns (Outside of the United States, including Puerto Rico) any duties or brokerage fees are the sole responsibility of the customer. We cannot calculate the costs associated with importation fees or customs brokerage charges; this varies depending on your location and the laws of your country.
NOTICE
3rdiwear.com products may not be used to violate the privacy rights of others, or to access or intercept electronic communications in statutes. Phone tapping and eavesdropping is illegal in certain states. In no way whatsoever will 3rdiwear.com or its subsidiaries or partners be held responsible for inappropriate or illegal use of these products.
It is the sole responsibility of the purchaser or user to ensure that the use of any products offered herein are in accordance with the law of the jurisdiction where the equipment is utilized. Please check with your local, state and federal laws.
IT IS THE SOLE RESPONSIBILITY OF THE BUYER TO CONSULT LEGAL COUNSEL FOR THE INTERPRETATION OF ANY LAWS APPLICABLE TO THE AREA OF INTENDED USE OF THESE PRODUCTS.
Our contact information
By email Click here
By standard mail:
3rd i wear
12685 South 125 East
Draper, UT 84020
By phone:
801-514-5786 (between 10 a.m. and 5 p.m. U.S. mountain time zone)
support@3rdiwear.com
* 3rd iWear is a DBA of TB&J Warehouse, LLC